Colleen Ross Fine Art Gallery wants you to be happy with your art. We offer a 7-day money back guarantee return policy (minus Shipping & Handling). If you are not happy with you artwork, it arrived damaged or it doesn't look like what you expected, you can return it, it's that simple. If you wish to return your piece after 7-days, we can provide you a “credit”, (minus Shipping & Handling) to be applied to your next purchase. (Personally dedicated and/or framed artworks are not subject to returns, unless artwork arrives damaged.) If you wish to have “additional painting” on a piece, this is a minimal $500 value to be adjusted based upon the extent of work required. We are a small, family owned and operated art studio in Sausalito, California, and we pride ourselves on treating our clients like our extended family. Just contact us at email@example.com and we will guide you through the return process.