Frequently Asked Questions
In general we ship our art either crated, rolled in a tube, or for smaller artworks in a reinforced cardboard box. Once we receive your purchase, we have a professional art shipper that will package and ship your art via FedEx, UPS or Freight, depending upon the size of your piece. You will receive an email with a tracking number, once your piece has been shipped.
We ship across the US and Internationally. Please note, Colleen Ross Fine Art is not responsible for any VATs or Tariff fees. This is the responsibility of the buyer.
Most pieces ship within a week and are shipped UPS ground. For small artworks, posters or serigraphs, packing time is 1-2 days. For larger pieces that require crating and freight shipping, expect 2 weeks to process your order. For bespoke products from Printful and Fine Art America, production time is 8-10 days and then shipping is 3-5 days after shipment.
Returns and Exchanges
We have a seven (7) day return policy. However we do not accept returns of custom or personalized pieces. The buyer is responsible for all return shipment costs.
Original artworks, posters and limited editions, are to be shipped back to Colleen Ross's art studio. For all other bespoke products, return addresses will be provided with the shipment. Please note, the buyer is responsible for any costs associated with the the return shipment.
Resales & Appraisals
Yes. Our base fee is $100.
Currently Colleen Ross Fine Art does not offer "Buy Back", resale or listing services for older Colleen Ross artworks. We recommend an accredited secondary market resale service.
We can provide a limited appraisal service. Base price is $500. Note, we are not an accredited appraisal service. We evaluate artworks by being provided detailed photos, and can provide a signed statement by the artist as to the authenticity and current market value.
For most pieces, if we are provided good photos, we can provide a cursory evaluation as to whether or not your piece is an authentic Colleen Ross artwork along with additional background information. Our base fee is $100
We do repair older Colleen Ross artworks. Usually the damage involves scratches or cuts through the canvas.
We work with both insurance brokers and individuals to facilitate the repair.
Expect a minimum of $1000 for a repair. If a piece has significant damage and can be repaired, costs can be as much as $8000. We have dealt with water damage, mold, scratches, deep slices and cracks. We can provide a thorough assessment or a referral for your repair. All repairs are provided with a certification by Colleen Ross stating the value of the repaired artwork.
It depends. Some repairs can be addressed in a month, others can take up to 6 months.
We recommended Art Brokerage Exchange.
All images on our website are Copyright protected under the law. No artwork is to be sold, represented or reproduced without the express permission of Colleen Ross Fine Art. At Colleen Ross Fine Art we work hard to make sure that our images are not falsely represented on the internet, but it does happen and we follow-up with the appropriate authorities.
Here is a list of Accredited Brokers & Sellers that we use, trust and have granted representation rights for our artwork.